PesTelligent®
Comprehensive project management • Tracking & documentation • Project requirements • Provides cost efficiency • On-demand Customer Reporting
Assured Environments equips its technicians with Motorola MC65 rugged hand-held computers with the following features:
Always-on Access to Enterprise Applications – Get real-time access to critical backend systems and the ability to interact with applications that provide the latest information, enable updates, and relay critical data. This makes it easier to share customer information with entomologists and others in the Assured proprietary network.
One-Click Data Capture – Empowers technicians to capture photos, videos, bar codes and documents instantly – recording vital information that used to be scribbled down – or missed entirely.
Customized Interface – User interface tailored for the Assured pest management marketplace, empowers our technicians to put the applications and functions they use most right at their fingertips. Faster, easier access to what is really important – to maximize workflow efficiency. This allows customers have on-line access to the status of work performed and scheduling information.
The single most important benefit that the Assured PesTelligent® program provides is to keep customers in the loop. Whether it’s for comprehensive project management, tracking and documentation, or for quantifying the requirements of a project – including the hours and cost –
PesTelligent® is up to the challenge. Customers never have to wait for a paper document since Assured’s virtual office is actually in the hands of the technician who is on-site at the customer’s business. That’s why PesTelligent® is the intelligent alternative to information management of pest issues.
ASSURED SUSTAINABILITY
Assured can assist your property to achieve LEED® certification by meeting all requirements for Green Pest management practices. Our integrated Pest Management methods are consistent with the standards set by the United States Green Building Council (USGBC), which encourages environmental and social responsibility.
- All services LEED® compliant
- GreenShield® certified standard
- Documentation on-demand
Our Green Solution can help you obtain LEED certification and points in the following categories:
- Integrated Pest Management Erosion Control & Landscape Management: 1 Point
- Green Cleaning-Indoor IPM: 1 Point
- Innovation in Operations (Barcodes & / or Technology): 1-4 Points
FOUNDED IN SCIENCE
On-staff entomologists • Nationally renowned expert advisory panel • NPMA® and Copesan® board members
According to the University of Washington, “Entomology is the study of insects and their relationship to humans, the environment, and other organisms. . . The study of insects serves as the basis for developments in biological and chemical pest control, food and fiber production and storage, pharmaceuticals epidemiology, biological diversity, and a variety of other fields of science.”
Assured’s professional entomologists monitor and detect the role of insects in the spread of disease. They also study ways of protecting food and fiber crops, and livestock from being infected, while, simultaneously, investigate the way beneficial insects contribute to the well-being of humans, animals, and plants. Even amateur entomologists are interested in studying insects because of their apparent beauty and remarkable diversity.
As early as 4,000 BC scientists in China were studying the role of silkworms in the production of silk, an important part of economic life for residents in that country. Later, during Aristotle’s time, the Greeks began entomology [from Greek entomon (denoting an insect) + -logia (-logy (the study of) ] as a formal field of study, related to biology. In the early part of the 20th century entomologists formed a society, the Entomological Society of America (ESA), to promote the science and study of entomology in the United States.
Assured’s on-staff entomologists, and its nationally-renown expert advisory panel of insect, rodent, and avian experts, keep technicians and other professionals aware of pest threats, and other harmful invasive species. As international travel increases and the exchange of people and products from less developed countries expands to more developed ones, threat detection and treatment opportunities will increase. That’s why entomology remains the scientific resource upon which Assured’s proven solutions are based.
Trained and Certified
All staff and technicians • On-line, classroom and in-field training • Customer service/safety training • Pest ID and custom protocols via mobile hand-held devices
According to McKinsey & Company, “tying the curricula of training more closely to key performance metrics and then measuring its impact on them, organizations can generate greater value from training programs and find useful insights to improve programs constantly.”
The creation of this knowledge base supports Assured’s core mission: helping our customers achieve distinctive and lasting enhancements to performance. We share our insights and those of external experts to help advance the practice of pest management and provide business owners with facts on which to base business and policy decisions.
All of Assured’s staff and technicians undergo formal, periodic, on-line, classroom, and in-field training. Our on-staff entomologists take an active role in these studies, as do other experts. They help develop pest IDs and custom protocols using sophisticated hand-held computers and distribute information at the point of service – the customer’s place of business.
Total Assault
Total Assault utilizes the most advanced technology available. The program eliminates any active infestation within 30 days. Assured technicians implement a preventive maintenance and monitoring program to continually assure a pest-free environment. Total assault is designed to meet the following four principals
- Sustainability
- Effectiveness
- Regulatory Compliance
- Accountability
Total Assault starts Day 1 with your Assured consultant who surveys your facility’s requirements, develops a proposal and prepares an action plan. Once approved this action delivers targeted results by our technicians whose work is meticulously tracked by the PesTelligent® hand held device. Every project service record and regulatory reporting item is documented and available on-demand.
ACCESSIBILITY
Internal call center • Tech coverage throughout area • On-line customer reporting
Dedicated field and internal customer service consultants are assigned to your account. Coupled with our call center and technical availability, we offer unparalleled support for any issue that may arise.
Assured’s call center team is comprised of its own employees. They take pride in their work and do not rely upon computerized menus or tele-robots. When customers call Assured they get a live employee on the phone – even during off-hour emergency situations.
Staying close to the customer is one of the benefits of having a call capability that always places a live human being (who can make a decision and is reliable) on the phone with a customer in need. Accessibility to solutions, when and where you need it, is a critical component of customer service.
According to WiseGeek.com, “a product or service can provide value in many ways. Along with helping a customer save money or providing enjoyment, it also could save the consumer time, provide a benefit that could not be obtained without the product or increase the value of something the customer already owns.”
For example, customers often have questions about the impact of pest treatments upon pets that may live in an apartment building with tenants. Although Assured is clear about its green policies, its IPM programs, and its LEED® and GreenShield® certifications which have a minimal impact upon the environment, we welcome questions like this from customers who need to be reassured that the company “practices what it preaches.”
